General UAE Legal Questions LawCabinet Resolution No. (61) of 2019 Regarding the UAE System for Conformity Requirements for Vehicle Repair Workshop and Service Centers, and their Classification

Article (1) Definitions For the purposes of implementing the provisions of this Resolution, the following terms and expressions shall have the meanings assigned to each of them, unless the context requires otherwise: State : The United Arab Emirates. Authority : The Emirates Authority for Standardization and Metrology. Board : The Board of Directors of the Authority. Director General : The Director General of the Authority.

-- 1 of 26 --

Cabinet Resolution of 2019 Regarding the UAE System for Conformity Requirements for Vehicle Repair Workshops and Service Centers, and their Classification 2 Competent Authority : The federal or local authority concerned with the implementation of the provisions of this Resolution. Workshop : Any institution or company licensed by the Competent Authority to repair, inspect, maintain, and modify vehicles, and which includes all devices, equipment, and systems used in the repair processes, including mobile units. UAE Conformity Assessment System (ECAS) : The system issued by the Board, which is concerned with verifying that a product meets the requirements specified in the approved standard specifications, either directly or indirectly, through defined procedures conducted by the Authority, such as inspection, testing, calibration, or issuance of certificates of conformity. Standard Specification : A document specifying the characteristics of a good, material, or service, or anything subject to measurement, including its descriptions, properties, quality level, dimensions, measurements, and safety and security requirements. It also includes terminology, symbols, testing methods, sampling, packaging, labeling, and marking. Approved Standard Specification : The specification adopted by the Authority, referred to as a UAE Standard Specification and symbolized by (م ق/ إ ع م) or (UAE.S). Certificate of Conformity : A certificate issued by the Authority, that verifies the conformity of the product or service to the requirements of the approved standard specification or specified technical requirements. Conformity Assessment : Any activity that is used directly or indirectly to verify that a product or service meets the relevant technical requirements.

-- 2 of 26 --

Cabinet Resolution of 2019 Regarding the UAE System for Conformity Requirements for Vehicle Repair Workshops and Service Centers, and their Classification 3 Conformity Assessment Body : A body registered, accredited, or accepted by the Authority to carry out conformity assessment procedures in accordance with the legislation in force in this regard, including testing and calibration laboratories, inspection bodies, proficiency testing bodies, and certification bodies for systems, individuals, or products. Service : The technical systems and operations used in repairing and maintaining vehicles and carrying out preventive and corrective maintenance operations therefor. Workshop Classification System : A system for assessing the Workshops according to the service provided and its performance level according to the Star Rating System. Star Rating System : A process of classifying Workshops according to the approved standards, consisting of a number of stars ranging from one to five. Product : All technical devices, equipment, systems, and mobile units used in repairing and inspecting vehicles and in carrying out preventive and corrective maintenance operations for them.

Article (4) Obligations of the Workshop The Workshop shall be obliged to do the following: 1. Fulfilling the technical requirements contained in Annex No. (2) attached to this Resolution. 2. Maintaining templates of documents, data, and information related to the service, the repair record, the technical staff, the devices, equipment, and spare parts used. 3. Obtaining a certificate of conformity from the Authority or a conformity assessment body. 4. Cooperating with the Authority and the Competent Authority and providing them with all the documents and data they may request. 5. Ensuring the conformity of the service with the requirements specified in this Resolution during the period of practicing the profession. 6. Placing and displaying the certificate of conformity according to the star rating system issued by the Authority in an appropriate and visible location for customers. 7. Providing appropriately qualified technical personnel to deliver the service. 8. Providing fire-fighting requirements, safety measures, and health, occupational, and environmental safety requirements within the Workshop.

-- 4 of 26 --

Cabinet Resolution of 2019 Regarding the UAE System for Conformity Requirements for Vehicle Repair Workshops and Service Centers, and their Classification 5

Article (8) Violations and Penalties 1. If any violation of the provisions of this Resolution is detected, the Authority or the Competent Authority, as the case may be, shall take all necessary measures to remedy the violation and its effects from the market, and may, for that purpose: a. Instruct the service center to remedy the violation within the timeframe specified by the Authority or the Competent Authority, as the case may be. b. The Authority has the right to take the necessary measures against the violating Workshop that does not comply with the requirements of this Resolution, including suspending the Certificate of Conformity, reducing its classification level, or revoking its Certificate of Conformity, in coordination with the Competent Authority. c. Coordinate with the licensing authority to revoke the commercial license. 2. Without prejudice to any more severe penalty stipulated in the applicable legislation, whoever violates the provisions of this Resolution shall be subject to the procedures, measures, and penalties stipulated in Federal Law No. (28) of 2001 Establishing the Emirates Authority for Standardization and Metrology, as amended.

Article (9) Grievance Procedures 1. Workshops may file a grievance against the decisions and measures issued pursuant to the provisions of Article (8) of this Resolution, provided that it complies to the following: a. Submitting a grievance to the Director General in accordance with the procedures specified by the Authority, within a period not exceeding (14) working days from the date of notification of the decision or measure it wishes to file a grievance. b. Attaching all necessary documents that set out the grounds for grievance. 2. The Director General shall issue the decision they deem appropriate regarding the grievance submitted in accordance with the provisions of this Article within a period not exceeding (25) working days from the date of its submission. The decision issued in this regard shall be final, and the grievance shall be considered rejected if no action is taken within this period.

-- 6 of 26 --

Cabinet Resolution of 2019 Regarding the UAE System for Conformity Requirements for Vehicle Repair Workshops and Service Centers, and their Classification 7

Article (10) General Provisions 1. The Authority shall be responsible for implementing the provisions of this Resolution, and may, for this purpose, take the measures it deems appropriate to this end, and may delegate some of its powers to accepted Conformity Assessment Bodies. 2. The Authority, or the Competent Authority authorized thereby in accordance with the provisions of the law, shall receive and review registration and conformity applications from the suppliers covered by the provisions of this Resolution and issue Certificates of Conformity. 3. All relevant parties shall fully cooperate with the Authority and the Competent Authorities and provide the necessary information required for the implementation of the provisions of this Resolution. 4. The Board may amend Annex No. (1) and Annex No. (2) attached to this Resolution. 5. The provisions of this Resolution shall not prejudice the Workshops’ obligation to comply with the legislation regulating the environment, security, and safety, and all applicable legislation. 6. The Competent Authorities may determine the locations and areas authorized for the exercise of vehicle maintenance and repair activities. 7. The Board, or its authorized representative, may issue the standards, technical requirements, and procedures that determine the continuation or cancellation of the agent's warranty upon vehicle repair in Workshops classified pursuant to the provisions of this Resolution. 8. Workshops shall provide the necessary technical information for repair operations in accordance with the controls specified by the Authority. 9. The Authority may delegate the Competent Authority to oversee the Workshops subject to the provisions of this Resolution. 10. The Director General may take such measures as they deem appropriate regarding any case not provided for in this Resolution or any dispute that arises concerning the application of any of its provisions.

-- 7 of 26 --

Cabinet Resolution of 2019 Regarding the UAE System for Conformity Requirements for Vehicle Repair Workshops and Service Centers, and their Classification 8

Article (13) Publication and Entry into Force This Resolution shall be published in the Official Gazette and shall enter into force on the day following the date of its publication. Mohammed bin Rashid Al Maktoum Prime Minister Issued by us: On: 8 Rabi' al-Awwal 1441 A.H. Corresponding to: 5 November 2019 A.D.

-- 8 of 26 --

Cabinet Resolution of 2019 Regarding the UAE System for Conformity Requirements for Vehicle Repair Workshops and Service Centers, and their Classification 9 Annexes Attached to Cabinet Resolution No. (61) of 2019 Regarding the UAE System for Conformity Requirements for Vehicle Repair Workshops and Service Centers, and their Classification Annex No. (1) Standards for the Classification of Vehicle Repair Shops and Service Centers The classification shall be calculated according to the five-star rating system, whereby each vehicle repair shop and service center is rated from one to five stars according to the standards specified in the following tables and according to the following formula: TS = A + B + C + D + E + F The values of the symbols (A, B, C, D, E, F) shall be calculated after assessing the workshop according to the standards specified in each of the standard tables. The points (P) obtained by the workshop for the available equipment and tools, calculated from Table (8), shall be added to the total points as follows: T = TS + P Note: − The points (P) shall be added if the workshop provides only one service or a single repair operation. − The average of points (P) shall be added if the workshop provides more than one service or more than one repair operation. Table (1) - Classification of Workshops Number of Points Number of Stars T  120 Than the repair workshop have 5 stars 120 ≥ T  105 Than the repair workshop have 4 stars 105 ≥ T  90 Than the repair workshop have 3 stars 90 ≥ T  75 Than the repair workshop have 2 stars 75 ≥ T  60 Than the repair workshop have 1 star Table (2) - Services and Geographical Location of the Workshop

-- 9 of 26 --

Cabinet Resolution of 2019 Regarding the UAE System for Conformity Requirements for Vehicle Repair Workshops and Service Centers, and their Classification 10 Check Pointes 5 3 1 The result Location Easily accessible from the main road Easily accessible from the side road Not easy to Access Entrances With entry and exit separated and within separate compound With clear directions marking One entrance for entry and exit to the repair area. No access into the repair or replacement area. Parking Space Parking space belongs to the station for the vehicles waiting entrance to maintenance and other for the vehicle waiting delivery to customer.to park at least 5 vehicles Public parking space in front of the station to park at least 3 vehicles. Parking in front of the station on the public road. Storage area Separate storage facility of storing different brands and different sizes with controlled environment, And separate store for the lubrications (oil, grease, antifreeze liquid). Separate store area. without Ventilation no any separate storage facility Machinery/Lifts At least tow four post lifts. At least (1) lift and Manual hydraulic jacks, and Axle stands. 2 manual hydraulic Jacks, and Mechanical Jacks Customer waiting Room Yes, AC and provided with current magazines, refreshments etc. yes, there is waiting room with AC waiting area only Toilet facility At least one separate customer toilet is available in a clean condition with wash room and urinals Toilets for customer and workers Toilets Only for workers Customer mobility Replacement vehicle, shuttle service, bus ticket …. customer service The workshop has a central call, booking appointment system and website show the working time, location map, and contact numbers. The workshop has a website show the working time, location map, and contact numbers. the workshop has a contact numbers only A = Total pointes Table (3) - Health and Safety Requirements of the Work Environment

-- 10 of 26 --

Cabinet Resolution of 2019 Regarding the UAE System for Conformity Requirements for Vehicle Repair Workshops and Service Centers, and their Classification 11 Check Pointes 5 3 1 The result Personnel Protective equipment provided Yes, all personnel protective equipment such as uniform, gloves, aprons, safety glass, safety boots and head cabs are provided. Yes, uniform and gloves Only gloves First Aid Facility Yes, medicines like flavone, bandages, Cotton waste, dispirit and other immediate treatment facilities are available in a box and Trained firs Aider Yes, medicines like flavone, bandages, Cotton waste, dispirit and other immediate treatment facilities are available in a box. Yes, medicines like flavone, bandages, Cotton waste, dispirit and other immediate treatment facilities are available in a box. working environment Open lanes with ventilation hot/cold with emergency exit and assembly area Site induction plan showing location of fire distinguishers, fire alarms emergency exit and assembly point. Exhaust and Fans with emergency exit and assembly area Site induction plan showing location of fire distinguishers, fire alarms emergency exit and assembly point. Exhaust only with emergency exit handling the parts and equipment Availability of lifting aids to lift/manage heavy objects Mechanic/tire fitter is equipped with a range of manual handling aids appropriate to the tasks to be undertaken, e.g. wheel dolly, and brake drum lifter. Mechanic/tire fitter is provided with manual handling aids at the host workplace. The suitability of this equipment is not assured by risk assessment process. Lifting equipment suitable for the task is not supplied by employer and is not available on site. Tire fitter/mechanic manually handles heavy objects, eg. truck wheels, brake drums, etc. dangerous goods and Waste system there is a system for store and handle all dangerous goods/hazardous substances comply with civil deviance, also a system for dispose the waste oils and other products including batteries _____________ _____________ Table (4) - Effective Documentation of the Workshop Operations

-- 11 of 26 --

Cabinet Resolution of 2019 Regarding the UAE System for Conformity Requirements for Vehicle Repair Workshops and Service Centers, and their Classification 12 # Check Pointes The result Yes / No 1. Incoming checklist is used to record the condition of the vehicle in writing together with the customer. 2. Customer complaints recorded and processed in line with the needs of the customer 3. The company management conducts a staff meeting at least once per quarter. Improvement measures and activities for increasing the orientation to the needs of the customer are discussed at the very least. 4. The general conducts a documented appraisal interview to discuss the targets and qualification measures with each employee at least once a year 5. Customer and employee happiness is investigated and evaluated suitable measures are implemented. 6. The workshop has a written warranty police, and it’s clear for all staff and customers 7. Customer and vehicle data for all orders are recorded in writing. 8. The cost of repairing or maintenance including part and labor cost should be agreed with the customer before the job is performed 9. Confirmation of the order is provided by the customer in writing. 10. Repair and service orders are assigned to a mechanic together with the required documents. This is done on the basis of a time schedule. 11. A final inspection is carried out for each order by the person responsible for the workshop or service 12. The invoice is complete, clear and understandable to the customer 13. The workshop uses an electronic workshop management system 14. Has the workshop got any international certificate for their management system? C = Total pointes (yes means 1 point, no means no points) Table (5) - Used Spare Parts Check Pointes Pointes The result Certification of the new spare parts (if it's required by law) or a manufacturer certificate (mandatory) A clear plan for spear parts for all vehicles during the year 2 The workshop have a clear written warranty policy mandatory Storage of the spare parts According manufacturer requirements 3 System for dealing with parts which are scrapped after replacement 2 Having a time plan for delivery of critical spares List of strategic spare parts with clear lead and lag for delivery 3 D = Total pointes Table (6) - Training and Proficiency of Employees Check Pointes Pointes The result

-- 12 of 26 --

Cabinet Resolution of 2019 Regarding the UAE System for Conformity Requirements for Vehicle Repair Workshops and Service Centers, and their Classification 13 level of responsibility assigned to employee (job description include rules and responsibilities) should be documented mandatory Evidence of competence, not exceeding four years (training, certification,…etc.) mandatory Qualification for a current industry recognized (training, certification,…etc.) 3 Technical training of the repair technicians − Initial − continuation and manufacturers training 1 3 Having a qualified service- receptionist for customer contact and sales talks 2 Certified technicians according international certification systems 3 The documented training history of the employee 2 The internal courses are documented by a list of participants with signatures 2 E = Total pointes Table (7) - Essential Tools and Equipment Check Pointes 5 3 1 The result Calibration for measuring and test equipment The test and measuring tools are celebrated from an independent celebration lab. Frequently with all records Using a reference tools for celebration internally with records Using a reference tools for celebration internally without any records -Maintenance cycles - Pre-operation inspections done daily. - Inspection and maintenance is done according a yearly plan. Results of all inspections, servicing and maintenance are recorded Inspection and maintenance is done without any plane. Results of all inspections, servicing and maintenance are recorded. Inspection and maintenance is done without any plane or record. Emission tester Emission tester (gasoline and Diesel) is ready for use - -

-- 13 of 26 --

Cabinet Resolution of 2019 Regarding the UAE System for Conformity Requirements for Vehicle Repair Workshops and Service Centers, and their Classification 14 Tools to carry a heavy components There is a suitable cranes for carrying a heavy components - Using a trolley to carry a heavy components Capability of the tools. At least tow four post lifts with capacity at least 2.5 ton At least (1) lift with capacity at least 2.5 tons and Manual hydraulic jacks, and Axle stands. At least Manual hydraulic jacks, and Axle stands. battery charger battery charger, ideal for recharging 12/24V batteries battery charger, ideal for recharging 12/24V batteries battery charger, ideal for recharging 12/24V batteries Mandatory F = Total pointes Table (8) - Special Maintenance or Service Equipment for Vehicles Repairing Jope Tools Points Result

-- 14 of 26 --

Cabinet Resolution of 2019 Regarding the UAE System for Conformity Requirements for Vehicle Repair Workshops and Service Centers, and their Classification 15 Suspension and Steering P Ball Joint Press and other Special Tools mandatory Brake Pedal Depressor mandatory Bushing Driver Set 1 Coil Spring Compressor Tool Chassis Ear 1 Hand Grease Gun mandatory Inner Tie Rod End Tool 1 Pitman Arm Puller 1 Power Steering Pump Pulley Special Tool Set (appropriate for units being taught) 1 Power Steering Pressure Gauges 1 Shock Absorber Tools mandatory Strut Spring Compressor Tool 1 Steering Column Special Tool Set (appropriate for teaching units being utilized) 1 Tie Rod Puller mandatory Tire Mounting Machine (rim clamp type) mandatory Tire Patching Tools and Supplies mandatory Suspension tester can record the dynamic force for each wheel 2 Brakes Bearing Seal and Race Driver Set mandatory Brake Bleeder, Pressure or Vacuum mandatory Brake Disc Micrometer mandatory Brake Drum Micrometer and Calibration Equipment mandatory Brake Lathe (bench with disc and drum service attachments) mandatory Brake Shoe Adjusting Gauge mandatory Brake Bleeding suitable for bleeding the hydraulic brakes and clutches of all motor vehicles mandatory

-- 15 of 26 --

Cabinet Resolution of 2019 Regarding the UAE System for Conformity Requirements for Vehicle Repair Workshops and Service Centers, and their Classification 16 Brake fluid change unit mandatory Roller brake tester to measuring the brake forces per wheel and the difference between the left and right sides mandatory Brake caliper fix tools mandatory Wheel hub hydraulic puller mandatory Brake Spring Remover/Installer Brake Spring Pliers mandatory Brake Spoon mandatory Piston Retraction Set mandatory Heating and Air Conditioning A/C Compressor Clutch Service Tools A/C Service Port Adapter Set Mandatory Dye Injector 2 Hygrometer 2 Leak Detector Mandatory Manifold Gauge Set or equivalent (HFC-134a) Mandatory Refrigerant Charging Station (HFC-134a) or equivalent Refrigerant Identification Equipment Mandatory Refrigerant Recovery/Recycling Machine (HFC-134a) 2 Thermometer Mandatory Manifold Gauge Set or equivalent (R 12) Mandatory Refrigerant Charging Station (R 12) or equivalent Refrigerant Identification Equipment Mandatory Refrigerant Recovery/Recycling Machine (R 12) 2 Pressure and Leak Testing Equipment 1 Engine Performance Cylinder Power Balance Tester Mandatory Fuel Injection Pressure Gauge Sets with Adapters Mandatory Compression Tester Mandatory Graphing multimeter (GMM) and/or Digital Storage Oscilloscope (DSO) 2

-- 16 of 26 --

Cabinet Resolution of 2019 Regarding the UAE System for Conformity Requirements for Vehicle Repair Workshops and Service Centers, and their Classification 17 Infrared Thermometer (or appropriate substitute) Mandatory Injector Pulse Tester 2 Leak Detector (Smoke or Nitrogen) Mandatory Oxygen Sensor Socket 2 Pinch-off Pliers 1 Sending Unit Socket(s) 1 Spark Plug Thread Tap 1 Spark Tester 2 Timing Advance Light Mandatory Vacuum/Pressure Gauge Mandatory Mobile workshop crane Mandatory Engine assembly stand Mandatory Antifreeze/Coolant Tester Mandatory Oil Pressure Gauge Mandatory Automatic Transmission/Transaxle Hydraulic Pressure Gauge Set Mandatory Transmission Jack(s) 2 Transmission/Transaxle Flushing Equipment 2 Transmission/Transaxle Removal and Installation Equipment Mandatory Transmission/Transaxle Holding Fixtures 2 Transmission/Transaxle Special Tool Sets (appropriate for units being utilized) Mandatory Electrical/Electronic Systems Connector Pick Tool Set Mandatory Door Panel Trim Tool(s) Mandatory Headlight Aimer or Screen Mandatory Heat Gun (or equivalent for heat shrinking operations) 2 Wire and Terminal Repair Kit Mandatory

-- 17 of 26 --

Cabinet Resolution of 2019 Regarding the UAE System for Conformity Requirements for Vehicle Repair Workshops and Service Centers, and their Classification 18 Battery tester Mandatory Battery charger for float charging during diagnosis Mandatory Digital multimeter Mandatory Booster chargers 2 Manual Drive Train and Axles Axle Nut Socket Set (or equivalent) mandatory Universal Joint Tools mandatory Clutch Alignment Set 1 Clutch Pilot Bearing/Bushing Puller/Installer 1 Constant Velocity Joint (CV) Service Tools: Boot Installation Tool Boot Clamp Pliers or Crimping Ring 1 1 Front Wheel Drive Engine Support Fixture 1 Rotating Torque Wrench (beam-type or equivalent) 1 Special Tools for Transmissions/Transaxles (appropriate for units being taught) 1 Engine Repair Antifreeze/Coolant Tester mandatory Oil Pressure Gauge 1 Straight Edge 1 Torque Angle Gauge 1 Tires Service Equipment pointes Result Tire-Changers suitable for fitting/removing all kinds of tires for passenger's cars Mandatory Tire-Changers equipped with automatic finger-tool, to remove tire bead without using the traditional bead lifting lever. 2 General wheel balancer Mandatory The wheel balancer utili