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Terms of Service
Last updated: May 17, 2026
Acceptance of Terms
By accessing or using LEXAI, you agree to be bound by these Terms of Service. If you do not agree, you may not use the platform. We may update these terms from time to time — continued use constitutes acceptance of any changes.
Platform Description
LEXAI is an advertising directory that helps clients discover verified lawyers in the United Arab Emirates. LEXAI is not a law firm and does not provide legal advice. All legal services are provided by independent, licensed lawyers who list their profile on our directory. LEXAI does not process consultation fees and is not a party to the financial arrangement between client and lawyer.
LEXAI facilitates:
- Lawyer discovery and profile browsing
- AI-powered legal information tools (general information only, not legal advice)
- Consultation request and scheduling (any fee shown on a lawyer's profile is set by the lawyer and collected by the lawyer directly, off-platform)
- Real-time messaging between clients and lawyers
Account Types
LEXAI supports the following account types:
- Client — Free to create. Access to the lawyer directory, AI assistant (with usage quota), consultation requests, and messaging. Clients do not pay LEXAI for any service.
- Lawyer — Listed (free forever), Preferred (AED 249 / month standard, AED 124 / month founding rate), Spotlight (AED 599 / month standard, AED 299 / month founding rate). LEXAI is currently free for every lawyer during our founding period; paid tiers will activate later with at least 30 days' notice. Founding rates are reserved for the first 50 solo lawyers who reserve a Preferred or Spotlight tier and lock in 50% off for the lifetime of the subscription. Founding rates are no longer offered once the 50-lawyer cap is filled or once paid tiers activate, whichever comes first.
- Admin — Platform administrators who manage approvals, content, and platform settings.
Consultation Flow
The consultation process works as follows:
1. The client submits a consultation request to a lawyer, selecting consultation type (video call, phone, or in-person) and a preferred time. 2. The lawyer has 12 hours to accept or decline the request. If no response is received, the request expires automatically. 3. Once accepted, the client and lawyer coordinate fees, scheduling, and meeting logistics directly, off-platform. 4. Consultations happen externally — via the lawyer's chosen video tool, phone, or in person — not within the LEXAI platform. 5. After the consultation, the lawyer marks it as complete in their dashboard for record-keeping purposes only.
Any fee shown on a lawyer's profile is informational and lawyer-set. LEXAI does not collect, hold, transfer, or release any consultation fees. Any payment is made by the client directly to the lawyer using a method the parties agree on.
Resolving Issues with a Lawyer
Because LEXAI is an advertising directory and is not a party to the lawyer-client relationship, LEXAI does not adjudicate fee disputes, refund consultation payments, or hold any portion of a lawyer's fee. If a client is dissatisfied with the legal services they received:
- Contact the lawyer directly to resolve the matter.
- For complaints about professional conduct, contact the licensing authority for the jurisdiction in which the lawyer is licensed (for example, Dubai Legal Affairs Department for Dubai-licensed lawyers, DIFC Courts for DIFC-registered practitioners, or ADGM Courts for ADGM-registered practitioners).
- You may submit feedback to LEXAI at info@lexaidxb.com so we can review the lawyer's standing on the directory. Persistent verified misconduct may lead to removal from LEXAI, but LEXAI cannot order, process, or guarantee a refund of any payment you made to the lawyer.
Account Suspension and Bans
LEXAI administrators may suspend or ban your account for:
- Violation of these Terms of Service or the Acceptable Use Policy
- Fraudulent or illegal activity
- Submitting false credentials or documents
- Repeated complaints from other users
- For lawyers only: non-payment of an active subscription, expiry or revocation of bar licence, or other lawyer-specific eligibility failures described in the Lawyer Terms
Suspended users cannot access their dashboard or any portal features. Banned users are permanently removed from the platform.
Account Deletion
You may delete your account at any time from your account settings. The process requires:
- Entering your password
- Typing "DELETE" as confirmation
Account deletion is blocked if you have active consultations (pending or upcoming). Resolve those first.
After confirmation, your account and all associated data are permanently deleted immediately — including your profile, documents, notifications, reviews, AI chat sessions, and authentication record. The deletion is irreversible and there is no grace period. You may re-register with the same email address after deletion.
AI Disclaimer
LEXAI's AI features provide general legal information only. They do not constitute legal advice.
AI-generated content may be inaccurate, incomplete, or outdated. LEXAI does not guarantee the accuracy of any AI output. Always consult a qualified, licensed lawyer before making legal decisions.
Limitation of Liability
LEXAI is an advertising directory. We are not responsible for the quality, accuracy, or outcome of legal services provided by lawyers listed on the directory. The relationship between client and lawyer is direct — LEXAI is not a party to that relationship and is not a party to any fee arrangement, payment, or service contract between the client and the lawyer.
LEXAI is not liable for any losses or damages arising from reliance on AI-generated content, lawyer advice, or any other information available on the platform.
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.
Questions?
If you have questions about this policy, contact us at info@lexaidxb.com
