General UAE Legal Questions LawRegulation No. (1) of 2009

Article (5) Any person wishing to obtain a licence for any of the tourist activities mentioned in this Regulation must comply with the following general requirements, and with the special requirements for each tourist activity stated in Schedule (2) of this Regulation: 1. providing an independent space of an area not less than thirty square metres (30 sq m) for conducting each tourist activity; 2. submitting recent certificates of good conduct for both the owner and the managing director of the Establishment; ©2015 The Supreme Legislation Committee in the Emirate of Dubai 1Every effort has been made to produce an accurate and complete English version of this legislation. However, for the purpose of its interpretation and application, reference must be made to the original Arabic text. In case of conflict the Arabic text shall prevail.

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Regulation No. (1) of 2009 Amending Regulation No. (6) of 2006 Concerning the Licensing of Tourist Establishments and Travel Agencies Page 2 of 3 3. appointing a qualified manager for one or more of the tourist activities, provided that such manager has no less than three (3) years of work experience in tourism if he holds a university degree or a certificate with a major in tourism and travel, or such manager must have no less than five (5) years work experience in the tourism field if he holds a general secondary school certificate. In all cases, such academic qualifications must be duly attested; 4. submitting an undertaking to provide clients with complete and correct information on the tourist programmes offered by the Establishment; 5. submitting an undertaking to respond to any complaint filed with the DTCM against the Establishment within one (1) week from the date on which the Establishment is notified of such complaint; 6. submitting an undertaking to provide the DTCM with any required documents, data or statistics; 7. submitting an undertaking to inform the DTCM of the name of the managing director and of any change that may occur in this regard; 8. maintaining a signboard at the entrance of the travel agency on which working hours and weekends are stated in Arabic and English; and 9. providing an irrevocable bank guarantee, in favour of the DTCM, issued by a bank operating in the Emirate for the amount of: a. two hundred thousand Dirhams (AED 200,000.00) for an authorised agent of one or more airlines, and for an overseas tourist tour organiser; and/ or b. one hundred thousand Dirhams (AED 100,000.00) for a tourism and travel agent, and for a local tourist tour organiser. This guarantee must remain valid unless the licence is revoked.