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Consumer Protection (UAE)Answered

What can I do about hidden fees or surcharges added at checkout in the UAE?

Asked by Anonymous·Jun 26, 2026·1 answers
A consumer was surprised by extra charges that were not disclosed in the displayed or advertised price.

This answer is AI-generated by LEXAI. It is general legal information, not legal advice — verify anything you act on with a licensed UAE lawyer. How LEXAI uses AI

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AI-generated answer

Jun 26, 2026
UAE consumer protection requires that prices be clear and that consumers are properly informed, so undisclosed fees or surcharges sprung on you at checkout can be a violation. Sellers are generally expected to display the price you will actually pay, and to be transparent about any additional charges before you commit to the purchase. If you face a fee that was never disclosed, query it on the spot and ask the seller to remove it or to show where it was clearly stated in advance. Keep the advertised price, the menu or listing, and your receipt as evidence of what was and was not disclosed. If the seller refuses to remove an undisclosed charge or insists on a surcharge that was hidden, you can escalate to the Ministry of Economy (600 522225) or your emirate's economic department, which handle pricing transparency complaints. Be aware that clearly disclosed charges, such as service charges or taxes shown in advance, are legitimate, so the key issue is whether the charge was transparently communicated before you agreed to pay. Document the discrepancy promptly.
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