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Consumer Protection (UAE)Answered

What should I do if a UAE shop charged me more than the displayed price?

Asked by Anonymous·Jun 26, 2026·1 answers
A customer was charged a higher amount at checkout than the price shown on the shelf or tag.

This answer is AI-generated and editorially reviewed. It is general legal information, not legal advice — verify anything you act on with a licensed UAE lawyer. How LEXAI uses AI

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LEXAI

Editorially reviewed by LEXAI

Jun 26, 2026
Charging more than the clearly displayed price is a consumer-protection concern in the UAE, where traders are required to sell goods at the price marked or advertised. If the till total is higher than the tag, point it out to staff at once and ask them to honour the displayed price or correct the charge. Keep the receipt and, if you can, a photo of the shelf price or advertisement, because this is your evidence. Pricing errors are sometimes genuine system mistakes that the store will fix, but a refusal to honour an openly displayed price can be reported. If the shop will not resolve it, escalate to the Ministry of Economy's consumer service (600 522225) or your emirate's economic department, such as Dubai's Department of Economy and Tourism, which handle pricing and overcharging complaints and can act against the trader. Misleading pricing, hidden surcharges, and bait advertising are all matters the authorities take seriously. Document everything and raise it promptly while the displayed price and your receipt are still available as proof.
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