What can I do about a faulty product bought online in the UAE?

Online purchases are covered by the UAE Consumer Protection Law just like in-store sales, so a faulty item bought from a website or app entitles you to a remedy from the seller. Start by contacting the online store through its official support channel, describe the defect, attach photos, and reference your order number and invoice. Many platforms have return and replacement processes for defective goods, and the seller remains responsible for delivering a product that works and matches its description. If the retailer ignores you, refuses a fair remedy, or the seller is registered in the UAE, you can escalate to the Ministry of Economy's consumer protection service (600 522225) or your emirate's economic department. Keep the original packaging where possible, screenshots of the product listing, delivery confirmation, and all messages. Cross-border purchases from sellers based outside the UAE can be harder to enforce, so check where the merchant is based and which platform policies apply. For a disputed high-value online order, you can compare verified UAE legal professionals on LEXAI to understand your enforcement options.