Article (2)
An Establishment conducting the activity of Appointed General Agent for
Airline/ Airlines, or the activity of Travel and Tourism Agent must use the
following booking form template:
1. Tourist Establishment/ Travel Agency Details:
- Name of the Establishment:
- Address:
- Phone:
- Fax:
-- 12 of 21 --
Regulation No. (6) of 2006 Concerning the Licensing of Tourist Establishments and Travel Agencies
Page 13 of 21
- P.O. Box:
- Email Address:
- Emergency Contact Number:
2. Client Details:
- Full Name of Each Traveller:
- Emergency Contact Number:
- Fax:
- Email Address:
3. Tour/ Trip Costs:
- Total Cost:
- Advance Payment:
- Outstanding Amount and Due Date:
4. Booking Reference Number (computer-generated):
5. Holiday Brochure Reference:
6. Details of all Elements of the Tour/ Trip, including:
- Main Destination/ Destinations:
- Exit Point:
- Time and Date of Departure:
- Airline/ Name of Passenger Ship:
- Flight/ Voyage No.:
- Class:
- Duration of Holiday (Number of nights and days):
-- 13 of 21 --
Regulation No. (6) of 2006 Concerning the Licensing of Tourist Establishments and Travel Agencies
Page 14 of 21
- Type of Accommodation (name and classification of the hotel
establishment, or other alternatives):
- Number and Categories of Rooms:
- Meals arrangements:
- Optional Tours:
- Transport Services:
- Special Requests (not guaranteed):
7. Booking details and conditions, including cancellation fees and the
conditions under which such fees apply to clients:
8. Stamp (or sticker) of the Travel and Tourism Agent or Appointed General
Agent for Airline/ Airlines, and signature of the person in charge:
9. Client Signature (with the date and time):
-- 14 of 21 --
Regulation No. (6) of 2006 Concerning the Licensing of Tourist Establishments and Travel Agencies
Page 15 of 21
Schedule (3)
Administrative Penalties
SN Violation
Fine (in
Dirhams) for
first
occurrence
of violation
Fine (in Dirhams)
for second
occurrence of
violation
Fine (in Dirhams)
for third
occurrence of
violation
Fine (in Dirhams)
for fourth
occurrence of
violation
Other penalties
1 Failure to produce the Licence upon demand by competent
employees of the DTCM 200.00 200.00 200.00 200.00
2 Failure to abide by the tourist activity recorded in the
Licence ,000.00 1 ,000.00 2 ,000.00 2 ,000.00 2
3 Conducting a tourist activity without a Licence ,000.00 5 ,000.00 10 ,000.00 10 ,000.00 10 Closure of the
Establishment (optional)
4 Changing the place of business without notifying the DTCM ,000.00 1 ,000.00 3 ,000.00 3 ,000.00 3
5 Using the place of business as residence ,000.00 1 ,000.00 3 ,000.00 3 ,000.00 3
6 Advertising the lease/ sale of any Licences ,000.00 1 ,000.00 1 ,000.00 1 ,000.00 1
-- 15 of 21 --
Regulation No. (6) of 2006 Concerning the Licensing of Tourist Establishments and Travel Agencies
Page 16 of 21
SN Violation
Fine (in
Dirhams) for
first
occurrence
of violation
Fine (in Dirhams)
for second
occurrence of
violation
Fine (in Dirhams)
for third
occurrence of
violation
Fine (in Dirhams)
for fourth
occurrence of
violation
Other penalties
7 Refusing to sign a violation/ warning/ summons notice 200.00 500.00 500.00 500.00
8 Failure to renew the Licence within one (1) month from the
date of its expiry ,000.00 1 ,000.00 1 ,000.00 1 ,000.00 1
Closure of the
Establishment (optional)
where the Licence is not
renewed for more than
six (6) months
9
Failure to maintain a name board of the Establishment 200.00 300.00 400.00 500.00
10 Providing false or incorrect information or documents to
the DTCM ,000.00 15 ,000.00 30 ,000.00 30 ,000.00 30
Reporting the matter to
competent authorities
(optional)
11 Disparity between the name of the Establishment on the
name board and its name on the Licence ,000.00 1 ,000.00 1 ,000.00 2 ,000.00 2
Obliging the
Establishment to remove
the name board
-- 16 of 21 --
Regulation No. (6) of 2006 Concerning the Licensing of Tourist Establishments and Travel Agencies
Page 17 of 21
SN Violation
Fine (in
Dirhams) for
first
occurrence
of violation
Fine (in Dirhams)
for second
occurrence of
violation
Fine (in Dirhams)
for third
occurrence of
violation
Fine (in Dirhams)
for fourth
occurrence of
violation
Other penalties
12
Failure to perform maintenance of the name board of the
Establishment, or occurrence of any damage to the name
board.
,000.00 1 ,000.00 1 ,000.00 2 ,000.00 2
Obliging the
Establishment to remove
the name board
13 Failure to dedicate 50% of the size of the name board to
the Arabic trade name ,000.00 1 ,000.00 1 ,000.00 2 ,000.00 2
Obliging the
Establishment to remove
the name board
14 A typographical error on the name board ,000.00 1 ,000.00 1 ,000.00 2 ,000.00 2
Obliging the
Establishment to remove
the name board
15
Failure to provide the DTCM with the required
information/ documents/ statistics within the prescribed
period
,000.00 1 ,000.00 1 ,000.00 1 ,000.00 1
16
Failure to respond to a complaint filed with the DTMC
against the Establishment within one (1) week from being
notified thereof
,000.00 1 ,000.00 1 ,000.00 1 ,000.00 1
17 Failure to equip the Establishment with an international
reservations system that is compatible with the travel ,000.00 1 ,000.00 2 ,000.00 3 ,000.00 4
-- 17 of 21 --
Regulation No. (6) of 2006 Concerning the Licensing of Tourist Establishments and Travel Agencies
Page 18 of 21
SN Violation
Fine (in
Dirhams) for
first
occurrence
of violation
Fine (in Dirhams)
for second
occurrence of
violation
Fine (in Dirhams)
for third
occurrence of
violation
Fine (in Dirhams)
for fourth
occurrence of
violation
Other penalties
industry standards
18 Failure to provide a client with a copy of the booking form
signed by both parties ,000.00 2 ,000.00 3 ,000.00 4 ,000.00 5
19 Failure to retain the required number of employees ,000.00 1 ,000.00 2 ,000.00 3 ,000.00 4
20 Failure to provide the required office space for each
activity ,000.00 1 ,000.00 2 ,000.00 3 ,000.00 4
21 Failure to provide a separate office space for each activity
recorded in the Licence ,000.00 1 ,000.00 2 ,000.00 3 ,000.00 4
22 Failure to use a booking form (in Arabic and English) in
accordance with the prescribed form template ,000.00 1 ,000.00 2 ,000.00 3 ,000.00 4
23
Non-compliance with the requirement to buy air tickets
from an Appointed General Agent for Airline/ Airlines in the
Emirate or from another Travel and Tourism Agent in the
,000.00 3 ,000.00 4 ,000.00 5 ,000.00 6
-- 18 of 21 --
Regulation No. (6) of 2006 Concerning the Licensing of Tourist Establishments and Travel Agencies
Page 19 of 21
SN Violation
Fine (in
Dirhams) for
first
occurrence
of violation
Fine (in Dirhams)
for second
occurrence of
violation
Fine (in Dirhams)
for third
occurrence of
violation
Fine (in Dirhams)
for fourth
occurrence of
violation
Other penalties
Emirate
24 Selling air tickets of airlines that are not represented by an
Appointed General Agent for Airline/ Airlines in the Emirate ,000.00 3 ,000.00 4 ,000.00 5 ,000.00 6
25 Providing incomplete or incorrect information about a
tourist programme ,000.00 5 ,000.00 10 ,000.00 20 ,000.00 20
26
Failure to perform one or more elements of a tour/ trip as
stated in the print advertising materials or booking form,
and refusing to refund the paid amounts to the client,
where the client does not consent to any alteration or
cancellation of the agreed tour/ trip programme.
,000.00 5 ,000.00 10 ,000.00 20 ,000.00 20
27 Failure to maintain a display window ,000.00 1 ,000.00 1 ,000.00 1 ,000.00 1
28 Non-compliance with the undertaking submitted for the
purpose of issuance of the Licence ,000.00 3 ,000.00 4 ,000.00 5 ,000.00 6
Closure of the
Establishment
(optional)
29 Failure to maintain a valid insurance policy ,000.00 5 ,000.00 10 ,000.00 15 ,000.00 20
-- 19 of 21 --
Regulation No. (6) of 2006 Concerning the Licensing of Tourist Establishments and Travel Agencies
Page 20 of 21
SN Violation
Fine (in
Dirhams) for
first
occurrence
of violation
Fine (in Dirhams)
for second
occurrence of
violation
Fine (in Dirhams)
for third
occurrence of
violation
Fine (in Dirhams)
for fourth
occurrence of
violation
Other penalties
30
Failure by an Establishment, against which a decision is
issued, to deposit an amount equal to that deducted from
the bank guarantee within one (1) week from the date of
deduction
,000.00 1 ,000.00 3 ,000.00 5 ,000.00 10
Closure of the
Establishment
(optional)
31 Employees of the Establishment performing acts of unfair
competition ,000.00 3 ,000.00 5 ,000.00 10 ,000.00 10
32 Failure to display print materials about the offered tourism
programmes ,000.00 1 ,000.00 2 ,000.00 3 ,000.00 5
33 Non-compliance by an Establishment with the closure
order issued by the DTCM ,000.00 10 ,000.00 20 ,000.00 30 ,000.00 30
Closure of the
Establishment (by
the Director General
or his assignee)
34
Unauthorised re-opening and operating of an
Establishment in respect of which a closure order is issued
by the DTCM
,000.00 10 ,000.00 15 ,000.00 20 ,000.00 30 Re-closure of the
Establishment
35 Obstructing the work of the DTCM employees ,000.00 10 ,000.00 20 ,000.00 30 ,000.00 30
Closure of the
Establishment
(optional)
-- 20 of 21 --
Regulation No. (6) of 2006 Concerning the Licensing of Tourist Establishments and Travel Agencies
Page 21 of 21
SN Violation
Fine (in
Dirhams) for
first
occurrence
of violation
Fine (in Dirhams)
for second
occurrence of
violation
Fine (in Dirhams)
for third
occurrence of
violation
Fine (in Dirhams)
for fourth
occurrence of
violation
Other penalties
36 Failure to include all elements of the tour/ trip in the
booking form ,000.00 5 ,000.00 10 ,000.00 20 ,000.00 20
37
Non-compliance with one or more of the special
requirements for the tourist activity ,000.00 3 ,000.00 5 ,000.00 10 ,000.00 10
-- 21 of 21 --
