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You may well still be in time — the clock generally runs from discovery, not from the treatment date. Under the UAE Civil Code's rules on harmful acts, a compensation claim must usually be brought within three years of the date the injured person became aware of both the harm and who was responsible for it, subject to a longer absolute cap measured from the act itself. If you only recently connected your mother's condition to the misdiagnosis, your three years arguably started then, not two years ago — though expect the facility to argue you should have known earlier, which is exactly why moving quickly matters. Separately from any court claim, a complaint to the relevant health authority feeds into the medical liability committee process, and that route has its own practical timelines. What to do now: request your mother's complete medical records from the facility in writing, have the current doctor document the new diagnosis clearly, and write down when and how you first realised something was wrong, since that date may decide everything. Do not wait for the facility to respond before taking advice. A UAE lawyer can confirm exactly where your mother's claim sits on the timeline once the records are in hand.

The committee is a technical panel, not the final word — think of it as the expert stage your complaint must pass through. Under the UAE's medical liability law, complaints about treatment are referred to a medical liability committee of specialist doctors, which reviews the records, may hear from both sides, and issues a finding on whether malpractice occurred, what caused the harm, and how serious any error was. That finding is the foundation for everything after it: the health authority relies on it for disciplinary action, civil courts lean on it heavily when assessing compensation, and in serious cases it shapes whether the matter goes further. It is not final — either side can challenge the conclusions before a higher appeal committee within a set window, so an unfavourable first finding is not necessarily the end. Compensation itself is decided later, usually by a civil court, using the committee's report as core evidence. It is genuinely worth having representation at this stage, because how the complaint is framed and which records and expert points reach the committee shape the outcome. A UAE medical malpractice lawyer engaged now, rather than after the finding lands, usually puts the eventual claim on much stronger footing.

Dental work is healthcare, so yes — a failed implant caused by wrong placement falls under the UAE's medical liability framework, not merely consumer rules. Dentists and dental clinics in Dubai are licensed by the Dubai Health Authority, and a complaint about negligent treatment goes through the DHA, which can refer the matter for expert assessment under the medical liability process. What makes or breaks these cases is the technical evidence, and you already hold the most important piece: another dentist saying the placement was wrong from the start. Get that opinion in writing, with the imaging that supports it, and request your full treatment records from the original clinic — you are entitled to copies. Keep your payment proof. As for the discount offer: you are not obliged to let the clinic that misplaced the implant try again, and accepting a redo could complicate a later claim, so do not sign anything waiving your rights in exchange for it. If negligence is established, compensation can cover the failed work, corrective treatment elsewhere, and the related harm. A consultation with a licensed UAE lawyer will help you weigh the redo offer against a proper claim before you reply to the clinic.

Medical negligence complaints in Dubai go to the health regulator, not the hospital's customer service. For a private or DHA-licensed facility, you file a formal complaint with the Dubai Health Authority, which refers the clinical question to a specialist medical liability committee under the UAE's medical liability law — a panel of physicians that reviews the records and issues a finding on whether the care fell below accepted standards. That finding is the backbone of everything that follows: regulators can sanction the facility, and a civil compensation claim in the courts is built on it. Before filing, secure your evidence. You are entitled to your complete medical file — request it from the hospital in writing, including operative notes, consent forms and imaging — and do this first, since the full record is what the committee will examine. The written views of the two doctors who reviewed your case afterwards are valuable; ask whether they will put their opinions in a report. Expect the committee stage to take months, and keep documenting the ongoing consequences and costs in the meantime. A medical malpractice lawyer can manage the complaint, the committee stage and the compensation claim that follows as one strategy.