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Consumer Protection (UAE)Answered

What are my rights if a UAE company won't let me cancel a subscription?

Asked by Anonymous·Jun 26, 2026·1 answers
A consumer signed up for a recurring subscription or membership and is struggling to cancel or stop being charged.

This answer is AI-generated by LEXAI. It is general legal information, not legal advice — verify anything you act on with a licensed UAE lawyer. How LEXAI uses AI

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LEXAI

AI-generated answer

Jun 26, 2026
A subscription or membership in the UAE is a contract, so your right to cancel depends on the terms you agreed to combined with the consumer-protection principle that those terms must be clear, fair, and not misleading. The provider should have disclosed the cancellation method, any notice period, and renewal arrangements before you signed up, and it should not make ending the service unreasonably difficult or keep charging you after a valid cancellation. Start by reviewing the contract for the cancellation procedure, then submit your cancellation in writing through the stated channel and keep proof of the date you sent it. If the company ignores a valid cancellation, continues charging you, or relied on undisclosed auto-renewal terms, that can be a consumer-protection issue. Escalate to the Ministry of Economy (600 522225) or your emirate's economic department, providing the contract, your cancellation request, and bank statements showing continued charges. You may also be able to dispute unauthorised recurring charges with your bank. For an ongoing or high-value contract dispute, you can compare verified UAE legal professionals on LEXAI for tailored advice.
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