How do I get a refund on a prepaid salon package after the branch closed in Dubai?

You have a solid basis to push for a refund of the unused sessions. When you prepaid, the deal was ten sessions at that branch — its location was part of what you bought, as anyone selling salon packages well understands. By closing the branch, the business materially changed the service, and UAE consumer protection rules require providers to deliver services as agreed and give consumers remedies when they do not. Offering a branch across town is an alternative they may propose, but it is not something they can force on you as full performance, particularly when location drove your decision. Practically: write to the company by email, so it is documented, demanding a pro-rata refund for the seven unused sessions, give them a clear deadline of a week or two, and attach your payment receipt and the package terms. If they refuse or stall, file a complaint through Dubai's consumer protection channels under the Department of Economy and Tourism with the same documents — prepaid-package disputes are common, and many resolve at the complaint stage once a regulator is copied in. Keep notes of every visit and every refusal along the way. If the amount at stake justifies it, a licensed UAE lawyer can take the refund claim through the courts for you.