How do I get a certificate of continuity from my old insurer after leaving a job?

The insurance company issues the certificate — it is their record of your coverage — but because your old policy was a group policy, the employer was technically the policyholder, which is why the call centre keeps deflecting to them. Both things are true at once: the insurer holds the data and produces the document; the employer is the customer the insurer prefers to deal with. That does not leave you stuck. Start by making a written request directly to the insurer, not the call centre: email their customer service or group-policies team with your full name, Emirates ID, policy or card number, and your coverage dates, and ask explicitly for a certificate of continuity for the period you were insured. Many insurers will issue it directly to a former member with proper identification, regardless of the employer. If they refuse in writing, escalate through the insurer's formal complaints channel, and from there to the relevant health insurance regulator — the DHA in Dubai or the Department of Health in Abu Dhabi — which takes a dim view of insurers obstructing routine continuity documents. Keep the email trail throughout. If both the insurer and your former employer keep ignoring you, a licensed UAE lawyer can make the request formally on your behalf.