Can I get a refund for a service in the UAE that was not done as promised?

Yes, services as well as goods are covered by UAE consumer protection, so if a service was not performed to the standard agreed, was incomplete, or differed from what was promised, you are entitled to seek a remedy. That remedy might be having the work redone, a partial or full refund, or compensation for the shortfall, depending on the contract and the nature of the failure. Begin by raising the issue in writing with the provider, referring to your agreement, invoice, and any quote or description of what was promised, and state clearly what outcome you want. Keep photos, messages, and the original terms as evidence. If the provider will not cooperate, you can escalate to the Ministry of Economy (600 522225) or your emirate's economic department, which handle service disputes alongside product complaints. For larger contracts, such as home renovation or a major service agreement, the dispute may turn on the specific contract terms, so it can help to compare verified UAE legal professionals on LEXAI for advice tailored to your situation.