How do I file a consumer complaint with the Ministry of Economy in the UAE?

If a trader will not resolve a problem directly, you can escalate it to the UAE Ministry of Economy, which handles consumer complaints nationwide. The usual first step is to contact the seller in writing and give them a chance to fix the issue, because the authorities will often ask whether you tried to resolve it directly. If that fails, you can lodge a complaint through the Ministry of Economy's consumer channels, including its consumer protection hotline 600 522225 and its online and app-based complaint services, or through your emirate's economic department such as Dubai's Department of Economy and Tourism or Abu Dhabi's Department of Economic Development. When you file, provide the trader's details, your invoice, photos or evidence of the problem, and a clear description of the remedy you want. The relevant authority will review the complaint and can mediate or require the business to comply. Keep records of every step. If the dispute is significant or the response is unsatisfactory, you can also compare verified UAE legal professionals on LEXAI to consider further legal action.