Ask a Lawyer

It became something you can formally complain about a while ago — two months is well beyond any reasonable window for fines to surface. Traffic fines and Salik charges appear on the official RTA and Dubai Police systems quickly, which is why rental companies normally hold deposits only for a limited period after return; an open-ended hold with no committed date and nothing showing on the systems is not a pending-fines problem, it is your money being kept. Do this: check the plate yourself on the RTA and Dubai Police fine-enquiry services and screenshot the clean result with the date visible. Then send the company a written demand — email, not another phone call — attaching the screenshots, your rental agreement and the vehicle return inspection report, and give them a firm deadline of about a week to refund. If the deadline passes, file a complaint through Dubai's consumer protection channels under the Department of Economy and Tourism; car rental firms are licensed businesses, and regulator complaints get answered in a way phone calls do not. The civil courts remain available if even that fails, though deposit disputes rarely travel that far. A licensed UAE lawyer can send the demand letter for you, which often shakes a deposit loose faster than months of calling.

A retailer cannot defeat a warranty claim by bare assertion. Under UAE consumer protection rules, suppliers must honour the warranties they give, and a refusal on grounds of 'user damage' needs to be substantiated — which usually means an actual inspection and a written technical finding, not a counter-assertion at the service desk. Your move is to force the dispute onto paper. Write to the shop claiming under the warranty printed on your receipt, and ask for their written inspection report identifying the alleged user damage. If they cannot produce one, their position collapses. Then file a consumer complaint with the consumer protection authority — the Ministry of Economy's channels, or Dubai's Department of Economy and Tourism if the shop is Dubai-licensed — attaching the receipt, the warranty terms and the refusal. These authorities mediate exactly this kind of dispute and can direct a licensed trader to honour its warranty; most retailers comply rather than risk regulatory trouble. An independent technician's report on the screen fault strengthens your hand further if the shop insists. Should mediation somehow fail, the courts remain open, but the large majority of warranty complaints resolve at the authority stage. A consumer lawyer can step in if yours becomes the exception.

'Sold as seen' is not the end of it. UAE consumer protection law applies to used goods sold by licensed dealers, and the Civil Code separately protects buyers against hidden defects — a gearbox failing within two weeks of a sale advertised as 'fully inspected' points strongly to a fault that existed at purchase, not ordinary wear. A dealer cannot contract out of these protections with a blanket disclaimer. Your steps: put the complaint to the dealer in writing, attaching the listing (screenshot it now, before it changes), the sales contract and the failure details, and ask for repair, replacement or refund. Get an independent garage report on the gearbox — a short technical opinion on whether the fault pre-dated the sale is the piece of evidence that decides cases like this. If the dealer holds the line, file a consumer complaint with Dubai's consumer protection section at the Department of Economy and Tourism, which mediates disputes with licensed traders and can apply real pressure. Court remains available if mediation fails, with the garage report as your foundation. If the dealer digs in, a consumer-disputes lawyer can take it from the complaint stage to a claim.

Paid in full, nothing delivered, and a seller gone silent is a straightforward consumer complaint — and you should also move on your money through the bank in parallel. First, the complaint: if the store is licensed in Dubai, file with the consumer protection section of the Department of Economy and Tourism; for stores licensed elsewhere in the UAE, the Ministry of Economy's consumer channels or the relevant emirate's economic department handle it. Attach the order confirmation, payment proof, the delivery promise, your chasing messages and the dead tracking number. The authority contacts the trader, and licensed businesses tend to respond quickly once a regulator is involved, because their licence is at stake. Second — and do not wait on the first — if you paid by card, ask your bank to raise a chargeback for non-delivery. Chargebacks are time-limited from the transaction date, and two months have already passed, so start that today. It is also worth verifying the store's trade licence; if it turns out to be unlicensed, report it, though recovery then becomes harder. If the amount is significant and both routes stall, a lawyer can pursue the company directly through the courts.