Can a shop in the UAE refuse to give me a refund on faulty goods?

A blanket no-refund sign does not override your rights under the UAE Consumer Protection Law when the goods are genuinely faulty. If a product is defective, does not work as it should, or does not match how it was described or advertised, the seller is responsible for providing a remedy, which can include repair, replacement, or a refund depending on the situation. A store cannot simply post a sign to escape this obligation for faulty merchandise. The position is different for a change-of-mind return on a non-defective item, where the shop's own return policy applies. Start by reporting the fault to the retailer in writing, presenting your invoice and explaining the defect, and ask for a remedy. If the shop still refuses, escalate the complaint to the Ministry of Economy (600 522225) or your emirate's economic department, which handle consumer disputes and can require the trader to comply. Keep photos of the defect and copies of all communication. For a high-value item or an unresolved dispute, you can compare verified UAE legal professionals on LEXAI to review your options.