Article (2)
Service Fees
a. Virtual telemedicine consultations (physician clinic consultations, nutrition clinic
consultations, or physiotherapy services) shall be provided free of charge to UAE nationals
and persons of equivalent status, whether or not they hold a health card issued by the
Establishment.
b. The fee specified below shall be collected from non-UAE nationals in return for virtual
telemedicine consultations.
Service Description Service Fee
(in Dirhams)
Note
Virtual Physician Clinic Consultation 100 For each Consultation
Virtual Consultation for Nutrition
Clinic or Physiotherapy Services
50 For each Consultation
c. The following categories shall be exempt from paying the fees specified in Clause (B) of
this Article:
1. Non-UAE nationals with disabilities, provided they hold a valid health card issued by
the Establishment, with fees paid, under the category of “People of Determination”.
2. Non-UAE nationals who are detained in connection with criminal cases or placed in
correctional institutions, based on a referral from the competent authorities.
3. Non-UAE nationals residing in shelter homes, based on a referral from the competent
authority.
4. Children of incarcerated mothers, who are non-UAE nationals and for whom no other
guardian has been identified, during the period of sentence execution, and based on a
referral from the competent authority.
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Cabinet Resolution of 2021 Regarding the Fee for Virtual Telemedicine Consultations Provided by the Health
Facilities Affiliated with the Emirates Health Services
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5. Non-UAE nationals referred by federal government entities organizing sports
tournaments as part of international competitions held in the State, provided that prior
coordination is made with the Establishment and that they are not covered by health
insurance.
6. Guests of the State hosted on certain occasions at the request of the hosting entity,
provided that prior coordination is made with the Establishment and that they are not
covered by health insurance.
