How do I get a Certificate of Continuity from my UAE insurer?

To get a Certificate of Continuity in the UAE, contact your current or former insurer (or the broker who arranged the policy) and request it in writing, ideally before the existing policy expires. State the insured members' names, the policy number, and the purpose — usually proving unbroken cover when moving to a new insurer. Most insurers can issue continuity documentation on request as part of their standard policyholder service. Keep a copy of your request and any reference number in case of delay. Timing matters: request the certificate early, because a gap between policies can affect how a new insurer treats prior cover. UAE insurers are licensed and supervised by the Central Bank of the UAE, which sets conduct standards for how insurers deal with customers. If your insurer ignores the request or refuses without a valid reason, lodge a formal written complaint with the insurer's complaints function first, then escalate to the regulator's consumer-protection or ombudsman channel. Confirm exact timelines and document requirements directly with your insurer. If the refusal causes a financial loss, you can compare verified UAE legal professionals on LEXAI.